Problem Solving

November 24, 2020 By Jean-Luc

Course Content

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Performance: the context of an enterprise or a project 2 Topics | 1 Quiz

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Performance indicator

Recognize a valid performance indicator

What do we call “a Problem”? 2 Topics | 1 Quiz

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Defining a Problem

A Problem for a project or an enterprise

Recognizing a Problem, relevancy for the enterprise

Activity: Identify and formulate a Problem for your enterprise or your project

Finding the root causes 3 Topics | 1 Quiz

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Causes and causal hypotheses

The role of observation

Moving to the root causes

Identifying the root causes, highlighting the lack of observation

Activity: Observe and validate the root causes of the identified Problem.

Problem Solving with the PDCA 2 Topics

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Activity: Present your PDCA

Making continuous improvement, experimenting 1 Quiz

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Lesson Content

Analyzing continuous improvement situations

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